Returns & Refund Policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are non-refundable:
• Perishable goods such as food, flowers, or magazines cannot be returned.
• We also do not accept products for intimate or sanitary use, dangerous products, or flammable gas or liquids.
Other items that cannot be returned:
• Gift cards
• Downloadable software products
• Certain health and personal care items
To complete a return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only a partial refund is given (if applicable):
• Books with obvious signs of use.
• CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
REFUNDS (IF APPLICABLE)
Once we receive and inspect the returned item, we will send you an email to notify you that we have received it. We will also notify you of our decision regarding your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card issuer, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@harveyrosscosmetics.com.
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded. Unfortunately, sale items are non-refundable.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you would like to exchange it for the same item, send us an email at contact@harveyrosscosmetics.com.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or if the giver had the order shipped to themselves to give to you later, we will send a refund to the giver, and they will find out about your return.
SHIPPING
To return your product, you should mail it to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive the returned item.
CANCELLATION AND RETURN POLICY
As a customer, you have the right to cancel or return your order within 2 hours of placing it. This can be done by contacting our customer service team via email or phone. However, please note that after this 2-hour period, orders can no longer be canceled or returned as our automated systems have already processed and shipped the order. Orders that have been shipped cannot be canceled or refunded before delivery. In case of delivery error or damaged goods, please contact our customer service team within 48 hours of receipt of the goods in order to process a return or exchange.
All returned items must be in their original packaging, unused, and in the same condition as when received. Please note that shipping and handling fees are non-refundable. We apologize for any inconvenience this may cause and kindly ask for your understanding in this matter. Our goal is to ensure that you are completely satisfied with your purchase, and we will do our best to resolve any issues that may arise.
Please note that these terms are intended to provide a general overview of our policies and may be subject to change without prior notice. Please check the terms and conditions for further details and feel free to contact our customer service team if you have any questions or concerns.